COLLECTIONS

Autonomous Collections Software

AI-powered worklist with autonomous voice calls in 70+ languages and intelligent escalation workflows. Every overdue invoice actioned within 24 hours, no exceptions.

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CollectPulse collections dashboard showing total outstanding AR, aging distribution, and AI-powered insights

TRUSTED BY ENTERPRISE FINANCE TEAMS

100%

Invoice coverage in 24hrs

70+

Languages, no native speakers

8–12 days

DSO reduction on average

CUSTOMER DETAIL

Every account at your fingertips

Contact chains, invoice status, AI call transcripts, and next actions in one view. Click to call, click to escalate.

Escalation Chain

3-level contact hierarchy per customer with preferred method and role

Call Transcripts

Full AI call recordings with sentiment analysis and next action recommendations

Invoice Pipeline

Clickable status badges track each invoice through Pending to Resolved

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AI WORKFLOW

Autonomous escalation workflows

From aging detection to resolution. AI orchestrates voice calls, routes disputes, and escalates contacts automatically.

AI Decision Engine

Analyzes payment history, credit utilization, and contact preferences before acting

AI Voice Calls

Native-speaker AI in 70+ languages with real-time sentiment analysis

Smart Routing

Disputes route to commercial, escalations follow the contact chain, PTPs get monitored

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AI collections workflow showing aging detection, autonomous voice call, and branching outcomes for PTP, dispute, and escalation

WORKFLOW BUILDER

Your rules, AI execution

Define escalation logic per customer segment. Vero follows your playbook: tone, channel, timing, and when a human must step in.

Visual Rule Builder

Drag-and-drop escalation steps with branching logic and configurable timing

Per-segment Rules

Different workflows for DACH, LATAM, key accounts with region-specific templates

Human-in-the-loop

Define exactly when AI hands off to a human with full case context attached

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HOW IT WORKS

From overdue invoice to resolved account

Three steps. Fully automated. Humans step in only when needed.

Detect

AI monitors aging buckets, payment patterns, and credit risk in real-time. Priority scoring surfaces the accounts that need attention now.

Contact

Automated dunning emails, AI voice calls in 70+ languages, and smart escalation through the contact chain. Every interaction logged.

Resolve

Promise to pay captured, disputes routed, payments tracked. The system follows up automatically until the account is clear.

CAPABILITIES

Built for enterprise collections

AI Voice Calls

Native-speaker AI agents call customers in their language. Full transcripts, sentiment analysis, and outcome capture.

Learn more about ClearMatch →

70+ Languages

Auto-detect customer language from profile. Voice calls, emails, and dunning letters localized automatically.

Learn more about CashPulse →

Smart Escalation

3-level contact chains with configurable timing. AI escalates through AP, Finance, and executive contacts.

Learn more about ClaimIQ →

Real-time Dashboard

Collection effectiveness, aging distribution, cash forecast, and AI insights. Per-collector or consolidated view.

Meet Vero, your AI agent →

Ready to automate collections?

See CollectPulse in action with your own AR data. Deploy in 4-8 weeks.

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“

Every overdue invoice is now actioned within 24 hours. Before CollectPulse, our team could only cover the top 20% of accounts. Now we have 100% coverage, and DSO dropped 11 days in the first quarter.

★

Collections Manager

Industrial Manufacturing Group

BEFORE vs AFTER

The difference is measurable

Before

Manual collections

xCollectors manage 200+ accounts each

xPhone tag and missed follow-ups

xNo visibility into call outcomes

xOne language, one channel

xManual Excel-based prioritization

After

With CollectPulse

✓AI handles first and second contact

✓Automated follow-ups, zero missed

✓Full transcripts and sentiment analysis

✓70+ languages, voice + email + letter

✓AI priority scoring, real-time dashboard

Enterprise-grade security and compliance

GDPR Compliant

ISO 27001

End-to-end encryption

Full audit trail

FAQ

1 What is collections management software?

Collections management software automates the follow-up on overdue invoices: prioritizing accounts, sending dunning emails, scheduling calls, and tracking promise-to-pay commitments. It replaces manual collector worklists built in spreadsheets.

2 How does AI improve collections?

AI scores every overdue invoice by payment probability using historical patterns and institutional memory, then executes the first touches automatically. Vero runs dunning sequences, makes voice calls in 70+ languages, and captures promise-to-pay dates without human involvement.

3 Can the AI actually make collection calls?

Yes. The AI calling agent contacts overdue accounts, identifies itself as AI (EU AI Act compliant), captures promise-to-pay dates, dispute reasons, and customer sentiment. Throughput is 15-20 calls per hour versus 15-20 calls per day for a human collector.

4 How much DSO reduction should I expect?

CollectPulse typically cuts DSO by 8 to 12 days within 90 days of deployment. The gain comes from 100% invoice coverage within 24 hours of becoming overdue, compared with 30 to 40% coverage for most manual teams.

5 What languages does the AI voice agent support?

70+ languages. A 3-person shared service center can run Italian, French, and Spanish collections simultaneously without hiring native speakers. The agent speaks the customer's language, not the SSC's.

6 How long does implementation take?

Full rollout takes 4 to 8 weeks. The collections worklist typically goes live within the first 2 weeks, with AI calling activating once ERP payment feeds are connected.

7 How does it integrate with our ERP?

CollectPulse connects to SAP, Oracle, NetSuite, and Microsoft Dynamics. It reads open AR data, pushes collection outcomes back to the customer record, and logs every interaction for audit.

8 Is my customer data safe?

Yes. Deployment runs inside your VPC. Customer payment data and call transcripts never leave your cloud boundary. The platform is ISO 27001 compliant and logs every AI action.

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